Client Service Code
When you choose
a law firm you expect talented, experienced lawyers who are accomplished
in their area of practice. At Davidson Lawyers LLP we believe
that the success of any relationship between client and law firm depends
on not only our sound technical skills, but also is based on the firm's
ability to deliver excellent service.
What follows is our Client
Service Code, our commitment to you:
Accessibility:
We will return your phone calls promptly and within one business
day. If your lawyer is in court or away on business another firm professional
will return the call, find out what you need and let you know when your
lawyer will call you back. We will respond to your requests with a sense
of priority at all times.
Billing:
If you ask for a cost estimate at the beginning of a project, our lawyers
will do their best to deliver a realistic one. You are entitled to,
and will receive in writing, updates that detail ongoing costs and disbursements
if you desire. Above all else, we think fees should be addressed early,
up-front and to mutual agreement. We don't believe in surprises.
Technology:
Productivity equals time. Time equals money. That's why Davidson Lawyers LLP has committed to using the latest productivity tools
on the market. We have invested in the latest file management, legal
research, billing, administration and scheduling systems available today.
We would like to work with you to set up electronic mail and systems
that reduce costly paperwork and time-consuming bureaucracy.
Client
Education:
We believe in practicing preventative law first. We produce newsletters
and regularly host and sponsor seminars on new or changing areas of
the law. These are designed to raise clients' overall awareness of issues
which are likely to affect them and their organizations. We try to cover
current topics and provide tips and suggested methods of preventing
legal problems before they occur.
The
Law Firm as a Business:
In a business climate where you are being forced to think harder and
work harder, you have a right to expect the same from us. It's our job
to work your way.
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