Client Service Code
When you choose a law firm you expect talented, experienced lawyers who are accomplished in their area of practice. At Davidson Lawyers LLP we believe that the success of any relationship between client and law firm depends on not only our sound technical skills, but also is based on the firm's ability to deliver excellent service.

What follows is our Client Service Code, our commitment to you:

Accessibility:
We will return your phone calls promptly and within one business day. If your lawyer is in court or away on business another firm professional will return the call, find out what you need and let you know when your lawyer will call you back. We will respond to your requests with a sense of priority at all times.

Billing:
If you ask for a cost estimate at the beginning of a project, our lawyers will do their best to deliver a realistic one. You are entitled to, and will receive in writing, updates that detail ongoing costs and disbursements if you desire. Above all else, we think fees should be addressed early, up-front and to mutual agreement. We don't believe in surprises.

Technology:
Productivity equals time. Time equals money. That's why Davidson Lawyers LLP has committed to using the latest productivity tools on the market. We have invested in the latest file management, legal research, billing, administration and scheduling systems available today. We would like to work with you to set up electronic mail and systems that reduce costly paperwork and time-consuming bureaucracy.

Client Education:
We believe in practicing preventative law first. We produce newsletters and regularly host and sponsor seminars on new or changing areas of the law. These are designed to raise clients' overall awareness of issues which are likely to affect them and their organizations. We try to cover current topics and provide tips and suggested methods of preventing legal problems before they occur.

The Law Firm as a Business:
In a business climate where you are being forced to think harder and work harder, you have a right to expect the same from us. It's our job to work your way.

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